FAN SHOP REQUEST FORM FAQ

HOW DO I CREATE A FAN SHOP?

It’s as easy as 1-2-3.

  1. UPLOAD GRAPHICS THAT YOU WANT ON YOUR FAN SHOP PRODUCTS
  2. OPTIONALLY, PROVIDE PLAYER NAMES AND NUMBERS AND WE WILL GENERATE PLAYER SPECIFIC PRODUCTS AS WELL
  3. NEW MODIFY THE MSRP TO YOUR DESIRED PRICE FOR FAN SHOP PRODUCTS

WE WILL START CREATING YOUR FAN SHOP. ONCE IT’S COMPLETE YOU’LL BE NOTIFIED BY THE EMAIL ADDRESS YOU PROVIDE BELOW.

WHO DO I CREATE A FAN SHOP FOR?

Prosphere Fan Shops are great for athletic teams, organizations, company/corporate stores, non-profits, etc. In short, anyone who might have a need for great custom apparel. Simply provide us three colors and a logo, market the site to the consumer, and start making money.

WHAT IS A FAN SHOP?

You spoke and we listened… Based on the feedback we received from our dealers over recent years, we began to consider better ways to use web technologies to support and expand our commitment to exceptional products and exceptional customer service.

The Prosphere Fan Shop Request form and Prosphere Fan Shops are new services that offer a simple and convenient approach to growing your customer base. Prosphere Fan Shop Request form allows you to create custom Fan Stores for your teams, groups, or communities.

Simply place your request for your custom Fan Shop, and shortly you will have thousands of custom Prosphere designs, with your colors and logo, to share and start selling.

Click here to see a sample fan shop

CAN MY CUSTOMERS SEE MY DEALER PRICING?

Your customers can not view your dealer pricing. Pricing on the site is MSRP and your whole sale price is half of all MSRP pricing you see. What you charge your customers is up to you.

HOW ARE ORDERS PLACED?

WITH OUR NEW ECOMMERCE ENABLED FAN SHOPS – YOUR CUSTOMERS PLACE ORDERS THEMSELVES – AND YOU ARE NOTIFIED WHEN THE ORDER IS PLACED VIA EMAIL.

YOUR CUSTOMER WILL SELECT THEIR SHIPPING SPEED AND WILL PAY FOR SHIPPING. THEY WILL ALSO PAY FOR SALES TAX IF THE ORDER IS SHIPPED TO CALIFORNIA.

ONCE WE RECEIVE THE ORDER FROM THE FAN SHOP – WE WILL START MANUFACTURING THE PRODUCT IMMEDIATELY AND SHIP IT TO THE ADDRESS YOUR CUSTOMER SPECIFIED ON THEIR ORDER.

ALL YOU HAVE TO DO IS WAIT FOR YOUR CHECK TO ARRIVE AT THE END OF THE MONTH.

HOW WILL I KNOW WHEN MY CUSTOMER PLACES AN ORDER ON A FAN SHOP?

WHEN A CUSTOMER IS FINISHED PLACING AN ORDER, WE WILL SEND YOU AN EMAIL CONFIRMATION WITH THE ORDER DETAILS AND START PROCESSING THE ORDER.

WHEN WILL I GET PAID?

YOU (THE DEALER) WILL BE PAID MONTHLY VIA CHECK FOR YOUR CUSTOMER'S PURCHASES. DEALERS WITH PROCEEDS GREATER THAN $1,000 PER MONTH MAY QUALIFY FOR MORE FREQUENT PAYMENTS.

HOW LONG DOES A FAN SHOP REMAIN ACTIVE?

A fan shop remains open, and in active status, for 12 months from the date of the latest purchase made from the team store.

If no orders are placed in a fan shop for a full year, the store is deactivated and permanently deleted. You are able to create a new fan shop at any time.

DOES TEAMWORK WORK DIRECTLY WITH MY CUSTOMERS?

Teamwork does not work directly with your customers. We will not solicit any of your customers that use the site, as they are your customers. Dealers are responsible for contacting Teamwork regarding any customer orders, questions or requests.

WHAT METHODS ARE USED TO PERSONALIZE PROSPHERE FAN SHOP PRODUCTS?

We use full sublimation. Please see the FAQ specific to this production method for additional details.

WHAT ARE PROSPHERE FAN SHOP’S DESIGN CONTENT RESTRICTIONS?

Content submitted to prospherefanshop.com/fsr is subject to the following guidelines:

We ask that you do not use obscene, profane or threatening language in personalizing your product or uploaded graphic. Examples of content that is prohibited include:

ProSphere Fan shop reserves the right to reject any text or graphic submission.

You are solely responsible for any text, uploaded graphic or logo submitted to prospherebyteamwork/fsr including adhering to all copyright and trademark regulations. ProSphere Fan shop will not be held liable to copyright or trademark issues that might arise from any such use.

In other words, nothing dirty and nothing illegal please.

MY LOGO DOESN’T MEET THE REQUIREMENTS, CAN YOU FIX IT?

If your image doesn’t meet our quality standards, we’ll fix it FOR FREE (if we can within a few minutes). If your graphic requires major work, we might contact you to discuss options (such as fixing your graphic for a $25 fee, receiving a different graphic, etc.). We might change this policy in the future, but for right now we will fix your graphic.

WHAT IS SUBLIMATION?

In the sublimation process, heat-sensitive dye is used to print your design on special transfer paper. The transfer paper is placed directly on the fabric and heat set, which released the dye and permanently infuses your design into the fabric.

The fabric, which absorbs the dye completely, remains soft. Your design is permanently infused into the fiber of the fabric and does not crack, peel, or wear off.

If you have any questions, please call us at 1-800-333-6063 or email us at prospherefanshop@teamworkathletic.com.

WHAT IS A FULL SUBLIMATION PRODUCT?

Our fully sublimated products are truly custom made cut & sew items. Your items are made to order. Starting out with white fabric, we sublimate – dye/ink infuse – each piece of the garment based on your color and design choices before we sew the product. The entire product is custom made.

WHAT PAYMENT METHODS DO YOU ACCEPT?

You, our dealer, are placing the order. Therefore we will accept any payment method you have approved on your account.

I’M HAVING TECHNICAL PROBLEMS! WHAT CAN I DO?

There are a few very basic things you can do that will solve almost every error message, slow computer and compatibility issues you may have (and not just on prospherebyteamwork/fsr -- these steps will help on many e-commerce sites). Try these steps if you have technical challenges. If you need more help with this or have any other technical issues, please contact us via phone at 1-800-333-6063 or email us at prospherefanshop@teamworkathletic.com

  1. Use the latest version of your browser. Internet Explorer and Firefox are recommended. Using out of date versions of a browser can cause complications. However, you probably don’t want to use a beta version either-- the trial, unreleased version of a new browser is usually pretty buggy. Wait until the full version is out and then upgrade.
  2. Clear your cache! Especially on a slow connection, or if you leave the page open for awhile, the cached information from the site can slow you down. Or, if there was an error earlier, the site will often repeat the same error.
  3. Here are a couple more tips to speed up your overall browsing: Adjust your security settings, the computer’s default settings will work. A higher security setting will block some of the functionality on our site. Add us to your trusted site list, too.
  4. Restart the computer - sometimes the computer just needs a minute. If the computer is overheated or has too much going on, it will appear to drag down our site. Reboot and start fresh.

CAN MY CUSTOMER CHANGE THE PRODUCTS ON THEIR ORDER AFTER PLACING IT?

Yes, simply call us to cancel the order and place a new order with the correct product.

CAN MY CUSTOMER CANCEL AN ORDER AFTER PLACING IT?

Yes, we can cancel the order completely, as long as we haven’t started manufacturing it. Please contact us at 1-800-333-6063 immediately if you need to cancel an order for your customer.

HOW DO I TRACK MY CUSTOMERS ORDER?

To track an order, please contact a customer service representative at 1-800-333-6063 or email us at prospherefanshop@teamworkathletic.com.

WHAT’S YOUR RETURN POLICY?

ProSphere Fan Shop pieces are custom made for each user. For this reason, we cannot accept returns for any items that have been ordered through our website.

For defective garments, Teamwork Athletic reserves the right to examine merchandise ordered to determine if it is defective due to materials or workmanship. Teamwork will repair garments when possible, or replace at our option, any garment defective due to materials or workmanship.

WHAT DO I DO IF MY CUSTOMER RECEIVE’S DEFECTIVE PRODUCT?

Teamwork wants to ensure everyone is happy with their purchase. We will remake or refund any damaged or defective product once we verify the damage. If your customer received defective product, please contact customer service within 30 days to begin a damage claim.